FRequeNTlY Asked QuesTIoNs
HoW CaN I PuRchase YouR PRoducTs?
In-stock items can be delivered as soon as possible. For items ordered with custom material or size changes, delivery can take up to 4 weeks.
HoW Long Does DelIveRY Take?
In-stock products can be delivered at the earliest availability. Products ordered with material or size changes are delivered within 4 weeks.
HoW CaN I ChaNge MY DelIveRY AddRess?
You can receive assistance through the relevant phone numbers and emails of our stores.
Do YouR PRoducTs CoMe IN DIffeReNT ColoR aNd MaTeRIal OpTIons?
Yes, we have separate material and color swatches for upholstered and non-upholstered products.
Do You ShIp AnYWheRe IN The CouNTRY?
Delivery is free for İstanbul and Ankara. Shipping fees apply for other provinces.
WheRe CaN I GeT INfoRMaTIoN AbouT The ShIppINg PRocess AfTeR I Place MY ORdeR?
You can get support via the phone numbers and email addresses of our stores.
WhaT Should I Do If MY PRoducT ARRIves DaMaged?
You can obtain support through our store phone numbers and emails. The process is managed in coordination with our stores and factory.
I WaNT To CaNcel MY ORdeR — WhaT Should I Do?
You can get assistance through the relevant store phone numbers and emails.
MY PRoducT DIdN’T ARRIve oN The Scheduled DelIveRY DaTe — WhaT Should I Do?
Order delivery processes are tracked via our stores. If there is a delay, customers are informed prior to the scheduled date.
Do You OffeR INsTallMeNT PaYMeNTs WiTh CRedIT CaRd oR PRoMIssoRY NoTes?
We offer 3 installments on credit card payments at our stores. Promissory note payment is not available.
WheRe ARe YouR PRoducTs MaNufacTuRed?
All of our products are manufactured in our own factory. For many years, Casa has been producing its collections with the aim of ensuring customer satisfaction and delivering lasting happiness. Since its establishment, Casa has believed that quality is an indispensable value—where quality means health, and healthy products signify a healthy life and environment. Eco-friendly products and an environmentally conscious service approach collectively shape the Casa philosophy.
Bringing its modern style into homes not only through design but also through material selection and consistent quality standards, Casa recognizes the importance of craftsmanship in furniture production and applies the same meticulous and professional care to every product. For this reason, Casa products are appreciated in every detail—from their overall form to the smallest mechanism.
Casa understands that when it comes to enjoying furniture and preserving its value for years, careful use and proper maintenance are just as important as production quality. Therefore, Casa products are delivered to customers with a detailed booklet that includes maintenance and usage recommendations.